PM Collective - The ART of property management
The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.
Episodes
204 episodes
Seamless Handover: Optimising the BDM–PM Workflow
We sit down with Karlie from Boutique Realty in Perth to unpack how a modern BDM drives growth across sales, onboarding, and property management. We map the tools, scripts, and handover routines that keep owners confident, PMs informed, and mar...
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27:25
Onboarding, Upgraded
We explore why “figure it out” onboarding fails and how a six‑module, AI‑supported framework helps new and experienced PMs close skills gaps, stay compliant, and work with clarity. Beau Miller shares the Laire program, the Legislation Guru, and...
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32:34
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Don't Sweat the Small Stuff: How I Built a Successful Business Without the Roller Coaster
I reflect on my guilt-free 20-year business journey that's been surprisingly drama-free compared to the roller coaster experience many entrepreneurs describe.• Don't sweat the small stuff - budget for issues and solve problems quickly t...
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22:05
Chats with an Operations Manager on getting the Tech Stack right.
Marisa Reeves from SOCO Realty shares expert insights on managing real estate tech stacks effectively to streamline operations and increase efficiency. We explore how to evaluate current systems, when to make changes, and strategies for impleme...
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28:42
When Should You Hire an Operations Manager? One Agency's Journey
Marisa Reeves, Operations Manager at SOCO Realty, shares insights on when real estate agencies should bring in an operations manager and how this role transforms business efficiency and team productivity.• Difference between operations ...
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40:05
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Fee Schedules Reimagined: How to Maintain Income While Meeting Market Demands
Property management fee structures can be creatively reimagined to maintain profitability while meeting market demands. My experiment offering tiered pricing based on property manager experience revealed that 95% of clients chose senior manager...
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19:00
Finding Peace in Business Success
After achieving business stability, I've discovered how to navigate the uncomfortable feeling of calmness while continuing to grow personally and professionally. Many entrepreneurs work hard to create control in their business, but when they fi...
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15:56
Why Is Your Tenant's Shower Grouting Deteriorating Faster Than Yours at Home?
Bryony from The Grout Guy takes us through the common grouting issues affecting rental properties and why proper maintenance is crucial for protecting your investment. We explore everything from identifying early warning signs to implementing p...
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41:58
What if Your Team's Success Depends on Understanding Menopause?
Claudia Scalisi, a Renaissance Embodiment Coach, shares her expertise on menopause and perimenopause, explaining how these natural transitions affect women in the workplace and offering practical strategies for managing symptoms and supporting ...
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57:52
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Hidden Risks in Property Maintenance
Jason from TAPI joins us to discuss how modern maintenance systems are transforming property management and helping property managers fall back in love with maintenance processes. We explore the inefficiencies of traditional maintenance workflo...
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50:08
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Creating Value Through Maintenance Education - Plumbing
Paul from Plumbing Bros shares expert insights on managing rental property plumbing issues efficiently and proactively. We discuss the value of preventative maintenance through Home Safety Checks and how to build stronger relationships between ...
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45:14
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Creating Value Through Maintenance Education - Air conditioning
Louis from West Oz Trades shares insider knowledge about air conditioning maintenance, helping property managers troubleshoot common issues and communicate more effectively with tenants and owners. The conversation explores practical strategies...
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41:44
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Investor Profiles: Tailoring Your Communication
Property managers can improve client service by identifying and labeling different investor communication preferences in their management systems. Understanding whether your clients are legacy, data-driven, DIY, or emerging investors helps deli...
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10:42
The Art of High-Touch Property Management
Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth.• B...
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56:35
Matching Tasks to Your Battery Level: The Secret to a More Productive Day
Concept of energy management and its effect on productivityImportance of aligning tasks with personal energy levelsRecognition of high, mid, and low energy zonesComparison of personal energy to a phone battery
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8:44
Wellness Hacks for Real Estate Professionals
We explore the importance of wellness and self-care in the real estate industry with special guest Storm Dawson, former real estate professional turned wellness advocate and founder of Nova X Solutions. Our conversation reveals practical, micro...
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48:30
Podcasting for Business Growth
Tomás Fonseca from Icons of Real Estate shares how podcasting can transform your property management business by creating valuable content and building strategic relationships. We explore the frameworks that have helped over 70 real estate podc...
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39:25
Breaking Into BDM
Nadia Rawson shares her journey from Dubai to Australia and how she balances dual roles as both a property manager and BDM while maintaining family priorities and professional growth. Her experience highlights the importance of finding the righ...
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21:46
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Incentivizing Property Managers: Creative Approaches to KPIs and Bonuses
KPI and bonus structures in property management are highly dependent on team structure and should be implemented thoughtfully with focus on rewarding performance that exceeds standard expectations rather than basic job functions. •...
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16:56
The anti-advice that we want to vent about
Ash and Nikki from Rezzi Strata challenge conventional real estate wisdom with over 45 years of combined industry experience, offering fresh perspectives on success, client relationships, and work-life integration.• Anti-advice on vacat...
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41:13
Energy Efficiency: The New Frontier in Property Management
Cecille Weldon from WeldonCo shares her expertise on the hidden value drivers in property that are transforming the real estate industry, with a focus on energy efficiency features that benefit investors, property managers, and renters alike.&n...
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46:40
Breaking Free from Controlling Behaviors in Real Estate Business
Shannon from Property Assist joins us to explore how controlling behaviors in property management businesses can limit growth and create unnecessary stress for both owners and teams.• Shannon's outsourcing business has expanded to A...
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42:44
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Legacy in Transition
Louisianna Giumelli shares her journey of taking over Choice Property Group, a 32-year legacy real estate business, and how she's refreshing the brand while honoring its history.• Started in real estate 12 years ago working through leas...
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35:45
Tracking Compliance with Properteasy
Martina from Properteasy shares how visual compliance management systems transform property management from stressful to enjoyable, allowing property managers to provide better service and add value to their rent rolls.• Property compli...
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41:10
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There is always TWO solutions to every problem
Every problem has two potential solutions - often polar opposites - but we typically fixate on just one comfortable option. Developing the ability to see and prepare for alternative solutions is critical for business resilience and long-term su...
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11:31
