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PM Collective - The ART of property management
The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.
PM Collective - The ART of property management
Tracking Compliance with Properteasy
Martina from Properteasy shares how visual compliance management systems transform property management from stressful to enjoyable, allowing property managers to provide better service and add value to their rent rolls.
• Property compliance viewed as a "big beast" causing stress for many property managers
• Properteasy was born from frustration with managing compliance documentation in traditional systems
• Visual color-coding instantly shows property compliance status, eliminating time wasted searching for information
• Proactive compliance management leads to better client relationships and fewer emergencies
• Organized compliance documentation significantly increases rent roll value for business owners
• Quality contractor relationships are crucial for smooth compliance processes
• Identifying non-compliant properties helps optimize portfolios and improve business efficiency
• At its core, compliance is simply another form of maintenance that property managers already handle expertly
Book a demo to discover how Properteasy can help you manage compliance more effectively and turn a source of stress into a strength.
Property compliance management software | Properteasy
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Associates Co.
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
This podcast is sponsored by Property Assist.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!
Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
So today I have Martina from Property Easy joining us for today's podcast. Welcome, martina.
Speaker 2:Thank you so much, Ashley. Thank you for having me.
Speaker 1:And I just mentioned to you a minute ago that I don't actually know anything about yourself or Property Easy. So we're in WA, so sometimes we're the last to know about stuff. So I'm really, really excited to sort of find out a little bit more about property compliance, and that's what our talk is going to be about today property compliance and what we're maybe seeing agents doing wrong, where there's room for improvement inside offices also. So it's a bit of a hot topic I know personally in my office, so I'll share that shortly with you. But to start off, if you can just explain some of your position at PropertyEasy and then a little bit about the product as well.
Speaker 2:Thank you, ashley. So much for the introduction. So PropertyEasy is pretty much a software that has been born in probably two years ago, and why the software is now, why the software does exist now, is because of all the changes in legislation that has happened back in March 2021 and with that all the safety checks has been made mandatory for rental properties in Victoria. I understand that there's probably each state has got their own compliance requirements, but specifically for Victoria it has been quite hard. So we now have to do every two years electrical and gas safety checks on rental properties and then for small column it's every 12 months. So quite a lot of dates to keep track of, quite a lot of information to have on file as well, and that that's why I I wasn't quite happy with the way how we have, how we have managed the paperwork in our company, and that's nothing against the company, it's just because there was no other way how to do it For our main software that we use. It's PropertyMe, and they have sort of adopted some reminders in the plate, put them in a place so we can at least keep track of dates.
Speaker 2:But for that visual point I was just lost. All I could see is a lot of dates on the screens, a lot of addresses, but it didn't resonate with me, didn't tell me anything. So I was really struggling with that and what I have to say, I am a person who needs to know what they're doing. If I've got a clear plan ahead, if I've got a clear list, I can tick off every box on it. I can be quite efficient, work really quickly. But if there's just something unknown and I don't know how to get to it, there's no sense in it that I'm struggling with. So I'm very lucky that I've got a software engineer under one roof.
Speaker 2:And so Peter was obviously seeing that I was quite annoyed about all this thing, how to manage all the paperwork and everything. So you know, we got to speak and he said what do you need, like tell me what that should look like. And so slowly, bit by bit, he started to put Proper Teasy together and it took him probably I'd say good almost a year to build the platform to the point that I could start uploading my information into it and I could start seeing some colors that would tell me where my compliance is at. And it was a very exciting time for me because finally I got that clarity. Finally, I was like, oh my God, this is amazing, because we all probably resonate with what we see. We can, we can make a sense of it, and when I saw my colors, when I saw green, red and orange, I exactly knew what needs to happen at that point. So, um, that's how, yeah, that's how we started and the there was a lot that Peter has put in.
Speaker 2:There was a lot of time, a lot of thought. He wanted to build it in a way so it, it can grow, it can expand. It's not just you know one thing that that is not flexible. So he's been, he's been really thoughtful of that, and now properties has been used by a couple of agencies, which, which is very exciting, and we're putting more and more features in. Today, peter just showed me one new feature, which is amazing. It makes things very easy for us as well.
Speaker 2:So the main idea is give property managers some clarity and give them a little bit more time on their hands, because we are very busy people and I think we work quite efficiently. It's not like you know, we're sitting and drinking coffee all day long. There's a lot that we have to do in the day in those eight hours. A lot of times, we end up working after hours as well, which is very normal Shouldn't be but it is so. Yeah, that's my main sort of idea. I just want people to feel like when they do the job, when they do property management, they actually enjoy what they're doing, they know what they're doing and they don't have to feel like there's a stress and anxiety and rush all the time. It can be a job that can be quite enjoyable.
Speaker 1:Yeah, I love that you use the word enjoy, because that's something that I am really bringing into. The marketing is I just want everyone to really enjoy what they do and enjoy property management. I think that if we can focus on that and just that, as property managers, everything else will flow. Your client relationships will flow, your client you know relationships will flow, tenant relationships, your colleague relationships, everything will work out if you are just happy and enjoy what you do. And it's such a focus point.
Speaker 2:Any work that you do, it's not just property management, but we we spent a lot of hours each week doing what we do for work and, um, it needs to end up not being just work. It needs to be a career. It needs to be something that you want to invest in your time, you want to learn about, you want to educate yourself and you want to keep pushing to be really good in what you're doing. And I do love the engagement and the interactions with people, with my owners, with the clients, with the tenants as well. It's just such a nice feeling to, you know, call somebody and tell them, hey, you've been approved for this property, and they're like, oh, my God, you're the best you know. This is exciting. So this just gives me a great pleasure, and I think property management is an amazing job.
Speaker 2:I think that we've got really really, really good people in the industry. We've got really good leaders who are trying to educate us and give us the best sort of information so we can advise our clients, um. But yeah, I think it also has got that little bit of negative feel sometimes where we yeah, we, we've got, we've got those um, I don't know how to name it. But there is this negative feel about the job and, um, I just wish that we can turn it around and we can sort of show how good we are and people can be happy with us. And it doesn't have to be conflicting, it doesn't have to be angry or upsetting. Everything can be sorted. Everything can be sort of done on the mutual. Mutual that's my belief at least. I don't know the always.
Speaker 1:I work the same thing. I think like 90%, actually more than that, 98% of situations. I just try to mutually work out and keep everyone happy, and then there's a small percentage where you just can't, and then you just have to revert back to legislation and say, okay, this is the way it's got to be, this is the law. But generally, yeah, if you can just manage people, it's a lot easier no-transcript.
Speaker 2:No, go ahead, I was just going to just clarify.
Speaker 1:So the compliance management is that? I'm just looking on your website. It's to manage the gas electrical smoke alarm and pool compliance. Is that right?
Speaker 2:That is correct. Yes, that's what we've got currently in, and we do have a section for landlord's insurance as well, which is also quite handy, because a lot of times that's the kind of paperwork that you want to know of and you want to keep track of, knowing when it's need for a rule and having that, yeah, in order. So that was something that we've put in and, again, it's quite easy to follow and know what needs to be addressed to be addressed.
Speaker 1:That's really, really great. So at the moment I have my compliance managed through Airtable. So we set that up probably going on two and a bit years ago now and I know PropertyMe sort of has got a compliance section and all of that which is, I mean, yours, I can, I already can tell yours is beautiful looking and very easy.
Speaker 1:It looks like it'd be a fabulous plug-in and I can't wait to sort of have a demo on it because it does look great. But even for, like, landlord insurance, for example, I had to create that in Airtable so that, from a management point of view, we had a clear view on what insurance is, with you know which company, who doesn't have it and tracking it that way. Same with the smoke alarms, like I know. You've got your smoke alarm portals, but it was also a little bit hard to have one spreadsheet or one area where you can just look at it as a bit of a glance and say, yes, compliant, no, out of date, or whatever it might be.
Speaker 1:So what I think for businesses, what they need to probably know, and if you're a business owner that maybe is not active in your property management, you should definitely be asking this question to your team. And if you're a property manager working in a business and you don't have access to this, you should be bringing it up with your boss and saying, hey, can we investigate and look at this option? Because I think there's two sides of compliance management. There is the property manager managing it and having easy access to that information and for them to take responsibility of doing health checks on their portfolio, just to make sure they've got everything there. Maybe they've taken over a portfolio or property, all of that. They've got responsibility on that, but then we often forget about the management responsibility.
Speaker 1:So, as a manager, how can you have a look at everything and see clearly what is covered, what's not? So if we use, if we use landlord insurance documents, for example and I like I don't know your platform I will be absolutely doing a demo, but with the if as a business owner, if you wanted to find out you know who what properties have which insurance right now, you'd have to go into you can go into each property transactions, or sometimes I go into the creditor, like you know PIP insurance and then just look at all the transactions. That's the only way to do it. Yeah, yeah, not like you need all the time, but it's yeah, it doesn't make sense, does it?
Speaker 2:yeah, it doesn't. And um, what we, what we find, and what I've learned over the years that I've been in a property management, is that we spend a lot of time looking for things. We it's. It's unbelievable, if you start tracking it, how much time you're looking for things. It's it's just a time wasted.
Speaker 2:So what we're trying to do is to give you a quick information um on in in that visual way. So, firstly, you can clearly see whether that paperwork is in, because if it's not in, it's it's going to show you red color or it's going to show you that it's disabled. So you're looking for the color. If you've got the color, you know that you are on a good track. And you go and you can dig deeper in the program and see the document. With the document, obviously, once you open the PDF which is always attached to if you've got insurance, we require the document to be there and then you clearly see who the insurer is. So just to get that one information, you go to our platform, you look for colour, you open it, you've got that. You know where you're standing with property me. I. I really like property me as a program, as a software. I've used couple before and I think that's one of the best ones, but it does lack some things that, because the industry is evolving so quickly, you know that they they can't probably keep track with us or that they're a little bit slower. I mean, it's a massive software to to keep track, to keep up, so, um, they're a little bit slower in putting those features and understanding exactly what we want. Um, but yeah, just, you know you've said it all um before we we need to go through different steps, different ways, different views to to get a simple information, and it shouldn't be like that. It should be quick and easy for us. When we have people changing, you know they're leaving because career change or because they just don't like to work with us anymore, whatever the reason might.
Speaker 2:I think that to have a platform that and especially for compliance, to have a platform where you log in and you can clearly see which documents you've got, which documents you need to chase up, which works you need to chase up, I think that's the biggest gift for the PMs to have, because that bit is unfortunately left behind a little bit and many times we find that, yes, the new person starts and we show them all the things that they need to know, teach them our procedures and processes, but when it comes to compliance, there's unfortunately not that much of a push for them to really understand where things are, and it's more that we're fishing.
Speaker 2:The new person is fishing, new person is trying to figure out, and then we call owners and owners get annoyed because they've already told us, and so it's a loop that is never ending, and we want to prevent this, we want to stop that and we want to say this can be done better, this can be done much easier and it doesn't have to be complicated. And I don't know much about air table, but I have heard that it's. It's not um, it's not the easiest platform to use, but if you've got somebody who's very technical in the company, it could be set up in a really good way and it works well. But if you are that person who is like I don't know about technology, you know I'm just sort of like the old-fashioned way person Definitely do not recommend it for those people.
Speaker 1:It's like a complicated Excel spreadsheet, so if you think Excel is complicated, then Airtable is. And yeah, we are very lucky that we've got someone who loves and is obsessed with Airtable in our office to set it up and it is very, very good, but it's, yeah, definitely not for the faint-hearted, that is.
Speaker 2:for sure A little bit cranky.
Speaker 1:Yeah, it is it is, and I think there's just so much in the back end that you know it does have great triggers and stuff like that, but it's, yeah, you've got to really invest the time, which is one of the reasons why I'm actually really hesitant to come off it, because I've just spent so much time and energy really trying to make it work. But now that you know Property Me, have come to the party with a lot of things now, which is great, and then you know even products like yours. Now I actually had the conversation with my operations manager and said do we sort of need it anymore? Because everyone's come to the party now, we're sort of potentially not needing it, but it's that whole. I've spent so much money on it.
Speaker 2:I don't want to let it go just yet, but I think that we're going to probably start transitioning.
Speaker 1:I was also just going to mention that. You know, when you're talking about looking for documents and things like that, generally, when you are looking for a document, it's because something's happened, there's been an incident and you need to find that document. So you could be in potentially a bit of a serious situation. So to have to find that document and potentially not find it when there is stress escalated for whatever reason, that's not going to be a good situation to be in. So imagine being able to see that stuff, seeing what's read and what doesn't, you know, having those conversations, getting it all on file. Maybe it's like five months before, and then if you, maybe the owner doesn't have landlord insurance and you're meant to have arranged it, well, yeah, at least you're having that conversation when it's not needed versus when you actually need it, and then you're in big trouble 100% and and this is what I really like about properties, because I can if I click into my portfolio, whatever question you ask me about, whatever property, I can tell you on the spot.
Speaker 2:I don't have to go look for it anywhere.
Speaker 2:I can tell you if it's compliant, non-compliant, if it's got work order open, if it's got anything that you need to know. I had a situation with one of my really, really lovely owners and they had a block of apartments four apartments in total that they were going into auction and this is back in, I believe, late 2022. And I was not on properties at the time and my owner called me on Wednesday afternoon and she said to me oh, can you send me all the compliance certificates for my properties, for my units, because the prospective purchaser is wanting to have a look at them before the auction? And this is on Wednesday afternoon and I had inspections booked for the rest of the day and I knew, I knew I've got them. I knew I've got the paperwork, but it was in my emails and I had three, four units and each compliance gas, electrical smoke alarm everything was done by different contractor. That was the owner's choice, and so I had a lot of documents that I was supposed to find in really, really short time. And at that time I said to her I can't help you right now. I'm really sorry but I can't, and it bothered me. It bothered me. She was lovely, she luckily had her own records, so she probably spent the whole evening looking for these things, but it bothered me a lot that I am not able to actually assist with her inquiry and I should be, because this was my job. It was my job to have it ready and to send it to her when she needs it.
Speaker 2:And when it comes to we property managers, we care about what we can see, what we can provide, how we can assist our clients. But then the business owners you know, having something like Properteasy and having all the compliance, all the paperwork in one program and being able to see what the whole company looks like because Properteasy can do that I can show you the whole company where we stand with the compliance, what's overdue, what works needs to be done, where, insurance-wise as well, and I think that's an amazing thing to have as a business owner, because you might not be wanting to sell your rent roll now, but you might want to be doing that in the future. And so that's where you can put the value on your rent roll, because you know what the portfolio, at least from the compliance point of view, where it stands. And again, having a conversation with the owner going. You know, every time we call the owner having a conversation about other things, but I touch base on compliance, on purpose. I initiate that conversation.
Speaker 2:I'm not scared of that conversation anymore because I've got the information and I would tell them hey, we're good for now, but in six months' time let's get ready because we will be doing some checks. So there will be some cost for you to pay for those checks, but there might be some things that are coming out of these checks. So I can prepare my owners that there will be a expenditure possibly, you know, later down the track. And then when I actually want the money from them because we are doing those things, they're much more calm and easier about it because they were prepared. And again, that's the information that we've got and we can work with information towards our benefit and we don't have to be just reacting to things, but we can work proactively.
Speaker 1:You pretty much have just taken the words out of my mouth. We are on the same level because I was my next question or my next um conversation to have was absolutely around the business owner benefit of preparing a property for sale. I'm preparing a business for sale, so we spoke about. You know from a property management how keeping an eye on your own compliance when you take over a rent role or when you're looking after property is definitely important as a manager, head of department, business owner, being able to see everything on compliance for the properties you're managing very important. But then, exactly what you said, as a business owner who's looking at selling their rent role, imagine having someone because you know, know a buyer's got their due diligence to do when they can see that everything is clean, easy to see, check the compliance. You're right, the value of that rent role would have to be a lot more than another company that's selling, that has everything, where you've got to pick and find stuff and you don't know what you're buying Like, even if it's just for that reason like incredibly valuable.
Speaker 1:And the thing a bit of the topic I've been talking about at the moment is that you might not want to sell your business for five or 10 years.
Speaker 1:So start making these little you know progresses in your business now so that you're always sale ready or you're close to being sale ready if something was to happen. That's something that I think everyone should be doing and I don't think that they should be going oh, I want to sell my rent roll in six months and then think then I'll get everything cleaned up and tidied because you're going to be busy doing your managing authorities or busy doing something else. This is something that can be so easily done prior. So I just think that for me as a business owner, the value is there, and that's actually the reason why we had started with Airtable a couple of years ago, with the intention. I mean not that I think we'll sell in 10 years, but in our mind we're like okay, well, if we hold on to the business for 10 years longer, let's start the process now, like that's, that's how long prior to maybe thinking of selling, we're putting those changes in place.
Speaker 1:So yeah these other people out there not doing it, thinking that they'll just sell in six months without doing it. I don't know what they're all thinking again it's.
Speaker 2:It's just a reactive state and when you're in a reactive state, you cannot be the most set on the outcome, like you're going to be panicking because things will come up and you will learn. Okay, I didn't know this, even with myself. When I was setting up my properties on my portfolio in ProperTeezy, I actually thought that, yes, I might have a couple of properties that are not, you know, up to standard with the paperwork or some switchboards that needs to be upgraded. The amount of information and the amount of properties that I did not have compliant at that time it was, I couldn't believe it. It was mind blowing for me and I was like, oh my God, if I am not knowing about these things and I consider myself as one of the you know more people because I am control freak, unfortunately, maybe. Unfortunately, maybe not, but I am one of those who needs to know about everything.
Speaker 2:So for even someone like you to find it, it's a bubble that has slipped through the gaps 100 percent and, um, you know the the number of properties that I had and, um, I had them sign up with the contractors to to do the safety checks and I was sort of relying on the contractor to do it when it's due and, you know, provide me with the paperwork and stuff like that. But I have realized there's so many times where the paperwork just wasn't done that the check wasn't even done. Two years later I've paid for everything but it wasn't done. So things like that you will learn when you start digging and when you start doing that little audit, the one audit and the one and last audit that you need to do. When you start, you know, pushing your information in, you will learn a lot about the way how you work, but also about the way who you work with, and that's one of the things that I think one of your questions at the start was you know how, where we can make it a little bit better, where the agencies can do a little bit better. And I think that the first thing is to really be aware who you're working with, who your contractor is, and you have a good relationship with that contractor and have a trusting relationship with the contractor If your contractor makes you annoyed because they just don't do what they need to do, they are annoying your renters as well.
Speaker 2:You know, by cancelling appointments and all that. Don't work with them, because that's where the stress comes, that's where you're burying yourself in the paperwork and in the complaints and in everything. You don't need that, so be really careful. At the start there wasn't much options, so you know we mainly had to go with the main ones that were around, but five years later we do, or four years later we do have options. We've got good, competitive pricing as well. We've got contractors who go in one day. Everything's done in one day and there's no more headaches for the renters.
Speaker 2:You know, follow-up, appointments or anything like that, cancellations, and that's what I value, because I used to be a renter as well.
Speaker 2:I don't want to be bothered, you know, every three weeks and having people around my house. So I think that that's one of the main things that for the businesses to really understand what their paperwork and what the compliance is like. You know, we also realise that there's some owners that still haven't done it, and it's good to know who these owners are and it's good to initiate conversations with them and decide, as a business, what do we want to do with these owners? Because, at the end of the day, it's a legislation, it's a law and there are very high fines for failing to follow the legislation. So I think having the information gives us confidence to go into these hard conversations and having the answers for the owners and be also prepared to lose some business if you have to, because I probably think that I'd rather have less of business than having a lot of bad business and because it's putting a bad name on your company as well. So definitely things that business owners can start thinking about once they realise what that looks like.
Speaker 1:Yeah, and it's about like you're saying, it's about those better quality rentals, properties on your rent roll. So quite often business owners might be sitting back thinking, oh, we're growing really well, we need to get another property manager. We can't get another property manager because we can't find someone. So they're in a position where maybe they overload their current PMs, and I think you're right If you could see which owners are compliant and which ones aren't. That could be an easy decision to say okay, let's get them off. And then also a lot of clients, a lot of business owners don't know what their cost to manage is, so they actually don't know how many properties in their portfolio are under the cost to manage is. So they actually don't know how many properties in their portfolio are under the cost to manage point.
Speaker 1:So if you are in a situation where you can't find stuff, but you need someone in there and funny enough, I actually just did a podcast yesterday which was how there's two solutions to every problem so, for example, in this situation you might be short of property managers and really struggling to find one. So while you're still looking, that's fine. But how about in the back end? You start maybe potentially losing some of those hard clients, not, like you said, non-compliant ones, under that you're not charging enough for start losing them. Not only is that going to free up your current property managers, but it's going to leave room for the better quality ones coming through, and you actually might not find there's going to be any change in revenue, but you're managing less properties.
Speaker 1:So there's sort of things that you can actually do behind the scene that are going to be better for your business while you're looking for that new person. So I think that that's a really good thing. I think that it's something that I probably need to do a little bit better. I'm in a situation where we're probably a little bit over. We are overstaffed at the moment, so I don't have that pain point. But when I do have that pain point, that will be the first thing that I'm looking at is, yeah, those compliance ones and just rating clients, um, and getting rid of them so that maybe I don't need to actually hire anyone.
Speaker 2:Maybe I just need a really good cleanup to allow people yeah, or simply, you know you might find that, um, if you've got property managers who feel stressed and under the pump, let's just see how we can help you. Let's just see if there's anything like properties to help you to actually manage a big chunk of your work and then it will free up your time to actually focus on the other things and maybe even increase the numbers on your portfolio. So it's it's very that this way is how you can always think through. You know what the business, how it's performing and what you can do with your people, and I believe that if the peoples are giving given a good, um, good tools to work with and possibly there's support. You know there's VA assistants there. This's leasing team that we use at Gary Pier ourselves, which is amazing because I don't have to go and open houses. You know, every day We've got support team who does it for us, which I find is a great help, and at that time I can then spend more time with my team. I can sort of make sure that we're giving them support and helping them get through tough things. V-kids is another thing. You know got a lot of hearings these days.
Speaker 2:So, yeah, I definitely think that when you feel like you're in a little bit of squeeze and when you're sort of thinking, oh my God, what am I going to do? I don't have people to put on the portfolio and I have to get a temp or, you know, resolve it. That's where you're starting to think, okay, what else we can actually do? And ask people around what? What's your suggestion, what we can do to maybe work with the people that we have. But how can we split the roles and split the task amongst the team? So one team is focusing on that, one team is doing this, one team is doing that.
Speaker 2:And again, compliance. I think it's seen as a big beast and it's something that is very negative in a lot of property managers' eyes, and I think it's because there has been a lot of scare around it when it was introduced. Compliance is a maintenance at the end of the day, and we deal with maintenance every day. That's a majority of our job. So people just need to relax around it and just sort of think, okay, what am I doing? This is my report, this is the outcome. I'm just doing maintenance here. I don't have to get overwhelmed around it. I'm not saying we do have to get a little bit better educated, because there is a lot of things that comes out of these reports and we're not plumbers, we're not electricians, so there's a bit that we have to learn, but you need to do that in every job. You just have to upskill yourself to get to the level where you need to be, and then you can comfortably get through things.
Speaker 1:Yeah, absolutely. Now, just to finish off, can you just explain briefly how it works, with each state having different compliance? Is your system modified for each state, or is it just covers everything and then you just utilise whatever you need for your location?
Speaker 2:So at this point we are focusing on Victoria because we are based in Victoria. So our compliance, compliance, our portal of is purely built on the requirements of Victorian legislation. We have a client in Queensland who is using only part of what they need, which is mostly small columns, because they've explained that they've got two dates they actually have to keep track of. So, yeah, it's a little bit more complicated. So we we can um at this point the victoria is the main sort of um area we're focusing on.
Speaker 2:But we happy to have that um separation between each state and look into each state what their requirements are, and we're happy to sort of explore what we can do, because I, to be honest with you, I was not aware that other states have got similar rules. I thought it's just Victoria. And only a couple months ago I started to look into it a little bit more and realized that, except for Northern Territory, where there's apparently no compliance requirement at all, every state would have a little bit similar or different minimum standards as well, which is one of the things that we have in ProperTC as well. We can track minimum standards and we've got some really, really cool filtering so we can tell you which properties have heating and which properties don't, and all that. So I think that's powerful as well. But yeah, at this point it's Victoria.
Speaker 1:Mainly it can be used for other states, but it's not going to be in a full capacity, but there could be things that can be utilised, I know that when it comes to you know prop tech and apps and I make it sound so easy, like Martina why can't you just and I know it's not this easy, but in my mind I'm thinking, can't you just have like a little box where you tick, you know what compliance you want to track, and then it just allows you just to have that Like that, in my simple mind, is what tell?
Speaker 2:Peter, that that's what we want. I think you want to tell that, peter, because my mind works exactly the same.
Speaker 1:I'm like, oh, can you put this?
Speaker 2:in and can you do this, Can you do that? And it's like no, it's not that easy.
Speaker 1:It's not that easy. And I know it's not that easy because people have told me many times when I'm like, why can't you just make a?
Speaker 2:little tick box. Yeah, there's a lot of moving parts but, like I said, it's been built with the thought of having it quite flexible and it is one thing that we are sort of looking into and considering. So, yeah, we'll definitely. If there is enough interest, we'll definitely, yeah, see how we can help.
Speaker 1:So for Victoria, absolutely, if you're listening and you're from Victoria, definitely book in for a demo because it's I mean, I love nothing more than a little pretty dashboard and that's exactly what you've got. And I encourage everybody to have demos of any products because, even if it's not a pain point at the moment, let's just hypothetically say you're a Victoria agent and you already have Airtable for your compliance or whatever, but you don't know what you don't know. So if you just have a demo, just for curiosity, to see what's available, even though you might not want it now, maybe in three months' time or six months' time, you might have a little problem that comes up and then what will happen is you'll go. Do you know what would have been good?
Speaker 1:probably would have actually been good, and then you can make a quick decision down the track. So that's why I always recommend demos, whether you are needing something or not, if nothing more, to stay up to date, and I know that without a doubt. You know, eventually it'll be customizableisable for all over Australia, so there's no hesitation in that. So I really do look forward to having a demo with Peter. Make sure he reaches out and gets that booked in, because I'm very curious to see you know, see it all. And then, like you said, if there's a demand, I mean imagine if there was a heap of people, um, a heap of people you know, from WA, for example, that were like, yeah, you know what? Then maybe that's where you guys can focus next. Um, so yeah, reach out for that yeah yeah, definitely.
Speaker 2:And um, like I said, I think people like you, like you mentioned, people don't know what they don't know. And when you do take time, or if something comes up and you're suddenly facing that issue and you start looking and digging, then you realize, okay, maybe my system is not that right, maybe there is a room for improvement. And I can tell you that if I was going to leave my current employer and go and work elsewhere, that company would need to have properties, because I cannot simply work without that platform. It's something that I'm using daily and I'm actually I'm enjoying using it. I enjoy to look okay, what's red? What can I make you know green today? Where can I follow up? Where can I get those certificates? So this is all up to date.
Speaker 2:And just simply, today, again, a situation with my owner asking me when is the compliance due, and it took me probably 10 seconds to send her all information. That's how easy it is and it was simplest conversation ever. Okay, book it in, let's do it. That's what we're looking for, that's what we want. We want the easy conversation, we want our clients to trust us, to know that their investment is in a good hands and they can rely on us and then they don't have to worry about it, and I think that's what I take a pride in that I can actually help and I can actually do my job efficiently and I can serve them really really well.
Speaker 1:So good, amazing. Well, it was an absolute pleasure to chat with you and I look forward to the progression of yeah, I think it's wonderful and encourage everyone, as I said, to jump in and have a demo, and thank you for sharing all of that. I hope that, whether you are a property manager, team leader or business owner, you do get that little bit of extra information of the importance of tracking things correctly for everyone's benefit. And yeah, yeah, it was great to get that insight. So, thank you for your time and we'll talk to you soon thank you.
Speaker 2:Thank you so much for having me.
