PM Collective - The ART of property management
The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.
PM Collective - The ART of property management
The Customer Service Experience with Kaylee Ferguson from The Property Exchange
Customer service and customer experience are vital parts of almost any business. However, in the real-estate business, we frequently consider it from the perspective of owners and property managers. Kaylee Ferguson, The Property Exchange's Head of Property Management, joins us on today's episode of PM Collective to discuss the tenants’ side of customer service and its necessity.
[00:36] Kaylee's Background – Kaylee starts the conversation by sharing her background.
[01:21] Customer Service - Kaylee expresses her thoughts about customer service with a tenant-centric approach.
[04:10] Kaylee's Experience – Kaylee describes her experience with returning renters and the landlords, perhaps the finest compliment someone could receive.
[06:28] Final Bond Inspection - It is possible to do a final bond inspection with issues and resolve them quickly. Kaylee outlines how her property managers would approach this matter fairly.
[12:16] Charges - Kaylee shares their perspective on charges and their rationale in her firm.
[16:21] Routine Inspection – Kaylee discusses the importance of routine inspection and how her firm conducts it.
[19:38] Final Inspections – Kaylee illustrates the reasoning behind having two individuals inspect a final bond.
[22:17] Portfolio – Kaylee explains her company's portfolio strategy.
[25:39] Culture – Kaylee addresses her firm's culture in terms of team building and collaboration.
Resources:
Connect with Kaylee:
LinkedIn: linkedin.com/in/kaylee-ferguson-7986031a3/
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
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