Customer Service Magic

Jo-Anne Oliveri joins us this week on the PM Collective podcast. With nearly 30 years of experience in the real estate industry, Jo-Anne, CIPS, TRC, is a global authority in the property management industry. She is the Founder and Managing Director of Ireviloution, the ii International Property Management Academy, and the author of Find Your Property Manager NOW. Throughout today's conversation, she shares numerous golden nuggets of experience and expertise on careers that can be pursued after working in property management. We also touch on the positive and negative days of working in property management and strategies for coping with these aspects.

[02.17] Background - The beginnings of Jo-Anne's career in the property management industry.

[06:22] Objectives, Outcomes, and Education-  Jo-Anne emphasizes the significance of being aware of the goals and results anticipated from our work and ensuring that the educational component of property management is handled appropriately.

[10:41] Key Lessons – Jo-Anne outlines the value of staying focused on tasks, maintaining healthy lines of communication with customers, and handling setbacks effectively. 

[30:54] Client isn't Always Right - There are some instances in which the customer is wrong. Let him be wrong with respect. 

[33:32] Disney's Magical Place – Jo-Anne talks about the impact Disney's leadership training had on her.

[45:02] Few More Tips -  Be truthful with your clients. Empower the business owner to lead their team.

[37:30] Creating a Positive Change - Jo-Anne opens up about her motivation and actions for bringing about positive differences in the industry.

[47:40] New Workflow Program - At the end of the conversation, Jo-Anne mentions the new workflow program they have implemented.

Resources:

Connect with Jo-Anne:

LinkedIn: linkedin.com/in/joanneoliveri/

Email: jo@ireviloution.com

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

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This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

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This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)