PM Collective - The ART of Property Management

The Art of Property Management is where the real conversations happen. The ones about leading without enough support, building portfolios and careers, and staying relevant in an industry that doesn't slow down for anyone.

Each episode, Ashleigh Goodchild brings her 25+ years of on-the-ground experience and some of the sharpest minds in the industry to talk about what it actually takes to build a property management business that lasts. The challenges, the director dynamics, the moments that nearly broke you, and the ones that changed everything.

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PM Collective - The ART of Property Management

Customer Service Magic

October 31, 2022 • Ashleigh Goodchild

0:00 | 51:44

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Jo-Anne Oliveri joins us this week on the PM Collective podcast. With nearly 30 years of experience in the real estate industry, Jo-Anne, CIPS, TRC, is a global authority in the property management industry. She is the Founder and Managing Director of Ireviloution, the ii International Property Management Academy, and the author of Find Your Property Manager NOW. Throughout today's conversation, she shares numerous golden nuggets of experience and expertise on careers that can be pursued after working in property management. We also touch on the positive and negative days of working in property management and strategies for coping with these aspects.

[02.17] Background - The beginnings of Jo-Anne's career in the property management industry.

[06:22] Objectives, Outcomes, and Education- Jo-Anne emphasizes the significance of being aware of the goals and results anticipated from our work and ensuring that the educational component of property management is handled appropriately.

[10:41] Key Lessons – Jo-Anne outlines the value of staying focused on tasks, maintaining healthy lines of communication with customers, and handling setbacks effectively.

[30:54] Client isn't Always Right - There are some instances in which the customer is wrong. Let him be wrong with respect.

[33:32] Disney's Magical Place – Jo-Anne talks about the impact Disney's leadership training had on her.

[45:02] Few More Tips - Be truthful with your clients. Empower the business owner to lead their team.

[37:30] Creating a Positive Change - Jo-Anne opens up about her motivation and actions for bringing about positive differences in the industry.

[47:40] New Workflow Program - At the end of the conversation, Jo-Anne mentions the new workflow program they have implemented.

Resources:

Connect with Jo-Anne:

LinkedIn: linkedin.com/in/joanneoliveri/

Email: jo@ireviloution.com

This podcast is kindly sponsored by The Associates Co.

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

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