PM Collective - The ART of property management

Tenant Advocate POV

September 19, 2022 Ashleigh Goodchild
PM Collective - The ART of property management
Tenant Advocate POV
Show Notes

This week's episode of the PM Collective podcast spotlights Veronique Lutchmaya from "Unique Tenants Consult." Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client's specific circumstances based on her experience and knowledge of the rental market. Throughout today's discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.

[01:09] Journey -  Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now. 

[04:00] Negotiation –  Veronique describes the circumstances that can result in a negotiation taking place.

[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren't being heard or respected.

[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.

[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.

[31:12] Legislation -  Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.


Connect with Veronique:


Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.

It provides complete control, reduced risk and improved compliance for property managers.

To find out more speak to Anthony Booth or head over to

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.