PM Collective - The ART of property management
The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.
PM Collective - The ART of property management
Tenant Advocate POV
This week's episode of the PM Collective podcast spotlights Veronique Lutchmaya from "Unique Tenants Consult." Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client's specific circumstances based on her experience and knowledge of the rental market. Throughout today's discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.
[01:09] Journey - Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now.
[04:00] Negotiation – Veronique describes the circumstances that can result in a negotiation taking place.
[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren't being heard or respected.
[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.
[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.
[31:12] Legislation - Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.
Resources:
Connect with Veronique:
Website: tenantsconsult.com.au/
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
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