PM Collective - The ART of property management

Tenant Advocate POV

September 19, 2022 Ashleigh Goodchild
PM Collective - The ART of property management
Tenant Advocate POV
Show Notes

This week's episode of the PM Collective podcast spotlights Veronique Lutchmaya from "Unique Tenants Consult." Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client's specific circumstances based on her experience and knowledge of the rental market. Throughout today's discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.

[01:09] Journey -  Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now. 

[04:00] Negotiation –  Veronique describes the circumstances that can result in a negotiation taking place.

[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren't being heard or respected.

[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.

[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.

[31:12] Legislation -  Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.


Connect with Veronique:


Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.

Kim Coffey 0409 882 806

Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property Mum

She also has some great freebies!