PM Collective - The ART of Property Management

The Art of Property Management is where the real conversations happen. The ones about leading without enough support, building portfolios and careers, and staying relevant in an industry that doesn't slow down for anyone.

Each episode, Ashleigh Goodchild brings her 25+ years of on-the-ground experience and some of the sharpest minds in the industry to talk about what it actually takes to build a property management business that lasts. The challenges, the director dynamics, the moments that nearly broke you, and the ones that changed everything.

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www.pmcollective.com.au

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PM Collective - The ART of Property Management

Tenant Advocate POV

September 19, 2022 • Ashleigh Goodchild

0:00 | 38:21

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This week's episode of the PM Collective podcast spotlights Veronique Lutchmaya from "Unique Tenants Consult." Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client's specific circumstances based on her experience and knowledge of the rental market. Throughout today's discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.

[01:09] Journey - Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now.

[04:00] Negotiation – Veronique describes the circumstances that can result in a negotiation taking place.

[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren't being heard or respected.

[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.

[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.

[31:12] Legislation - Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.

Resources:

Connect with Veronique:

Website: tenantsconsult.com.au/

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