PM Collective - The ART of property management
The Customer Service Experience with Kaylee Ferguson from The Property Exchange
Customer service and customer experience are vital parts of almost any business. However, in the real-estate business, we frequently consider it from the perspective of owners and property managers. Kaylee Ferguson, The Property Exchange's Head of Property Management, joins us on today's episode of PM Collective to discuss the tenants’ side of customer service and its necessity.
[00:36] Kaylee's Background – Kaylee starts the conversation by sharing her background.
[01:21] Customer Service - Kaylee expresses her thoughts about customer service with a tenant-centric approach.
[04:10] Kaylee's Experience – Kaylee describes her experience with returning renters and the landlords, perhaps the finest compliment someone could receive.
[06:28] Final Bond Inspection - It is possible to do a final bond inspection with issues and resolve them quickly. Kaylee outlines how her property managers would approach this matter fairly.
[12:16] Charges - Kaylee shares their perspective on charges and their rationale in her firm.
[16:21] Routine Inspection – Kaylee discusses the importance of routine inspection and how her firm conducts it.
[19:38] Final Inspections – Kaylee illustrates the reasoning behind having two individuals inspect a final bond.
[22:17] Portfolio – Kaylee explains her company's portfolio strategy.
[25:39] Culture – Kaylee addresses her firm's culture in terms of team building and collaboration.
Resources:
Connect with Kaylee:
LinkedIn: linkedin.com/in/kaylee-ferguson-7986031a3/
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.
It provides complete control, reduced risk and improved compliance for property managers.
To find out more speak to Anthony Booth or head over to www.sensorglobal.com
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.
www.mcgqs.com.au
Customer service and customer experience are vital parts of almost any business. However, in the real-estate business, we frequently consider it from the perspective of owners and property managers. Kaylee Ferguson, The Property Exchange's Head of Property Management, joins us on today's episode of PM Collective to discuss the tenants’ side of customer service and its necessity.
[00:36] Kaylee's Background – Kaylee starts the conversation by sharing her background.
[01:21] Customer Service - Kaylee expresses her thoughts about customer service with a tenant-centric approach.
[04:10] Kaylee's Experience – Kaylee describes her experience with returning renters and the landlords, perhaps the finest compliment someone could receive.
[06:28] Final Bond Inspection - It is possible to do a final bond inspection with issues and resolve them quickly. Kaylee outlines how her property managers would approach this matter fairly.
[12:16] Charges - Kaylee shares their perspective on charges and their rationale in her firm.
[16:21] Routine Inspection – Kaylee discusses the importance of routine inspection and how her firm conducts it.
[19:38] Final Inspections – Kaylee illustrates the reasoning behind having two individuals inspect a final bond.
[22:17] Portfolio – Kaylee explains her company's portfolio strategy.
[25:39] Culture – Kaylee addresses her firm's culture in terms of team building and collaboration.
Resources:
Connect with Kaylee:
LinkedIn: linkedin.com/in/kaylee-ferguson-7986031a3/
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.
It provides complete control, reduced risk and improved compliance for property managers.
To find out more speak to Anthony Booth or head over to www.sensorglobal.com
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.
www.mcgqs.com.au